Priority Channel Open

Critical Incident Response

This channel bypasses standard support queues and alerts our Lead Engineers via SMS. Use only for production outages.

// Emergency Criteria

⚡

Site Down / Offline

Website is returning 500 Errors, white screen of death, or is completely inaccessible.
🔓

Security Breach

Active malware detected, unauthorized admin access, or data ransomware threat.
📉

Transaction Failure

Checkout or payment gateways are broken, resulting in immediate revenue loss.

// Not an Emergency?

For cosmetic tweaks, plugin questions, or minor bugs, please use the standard uplink.

⚠️ Note: For urgent matters only - thank you for understanding.